Refund Policy

Please refer carefully to the sizing section to prevent receiving the wrong size. 

 

Returns and Refunds Overview

At CASA DE AQUA, we take pride in delivering high-quality products. Our policy states that all sales are final; however, we understand that errors can occur. In the case of receiving the wrong color, wrong size, wrong product, or experiencing a misprint, we offer a process to obtain a 100% refund. Please follow the outlined process for a smooth resolution.

 

Eligibility for Refund

Refunds are only applicable in the event of receiving an item with the wrong color, wrong size, wrong product, or experiencing a misprint. To be eligible for a refund, you must provide clear photographic evidence of the issue. Email these photos to support@casadeaqua.com.

 

Refund Process

Upon receiving your email with the necessary photos, our team will assess the situation to determine if a refund is applicable. Depending on the circumstances, we may request that you send the item back to us. Alternatively, we may issue a full refund without the need for return or provide a replacement item.

Incorrect Items and Misprints

If you receive an item that does not match your order or if you experience a misprint, promptly email clear photos of the garment to support@casadeaqua.com. Our team will assess the situation and guide you through the necessary steps for resolution.

 

Full Refund or Replacement

If our assessment confirms an error in color, size, product, or a misprint, we will provide you with the option of a full refund or a replacement. If a refund is chosen, it will cover 100% of the purchase price.

 

Contact Us

For any inquiries or assistance related to returns and refunds, please contact us at support@casadeaqua.com. We are here to help address any concerns you may have.

 

Non-Applicable Cases

Please note that refunds are only available for wrong color, wrong size, wrong product, or misprint scenarios as outlined above. We are unable to offer refunds for any other reasons.

 

This Return and Refund Policy is in accordance with the guidelines of the Google Merchant Center. We appreciate your business and commitment to CASA DE AQUA. If you need further clarification or assistance, please feel free to contact us.

For more details about our Return and Refund Policy page kindly contact us below

Email contact: support@casadeaqua.com.